Privacy Policy

Last updated: 21 Apr 2025

FAQ

💼 For Parents

What kind of data do you collect from my child?

We collect only what's needed to personalise their learning and keep things running smoothly — this includes name, email, year level, subjects, performance data (like quiz scores), and how they use the platform. We never sell data or use it for anything shady.

How is my child's data protected?

We take data protection seriously. All personal info is encrypted, securely stored, and only accessed by staff who need it. We're fully compliant with the Australian Privacy Act 1988 (Cth).

Do you share any personal data with schools or third parties?

Only if:

The school has provided access (for school-linked accounts),
It's required by law, or
You give clear consent. We may use trusted services to help run the platform, but they follow strict data protection rules too.

🎓 For Students

Why do you need my info anyway?

To level you up. Your info helps us:

Show the right content for your subjects
Track your study streaks and leaderboard scores
Give you analytics, progress tracking, and recommendations

Basically, it's how we turn study into a game — and a win.

Do you sell my data?

Nope. Never have, never will.

Who can see my data?

Only people who need to — like your school (if you're on a school account), your parents (if you link them), or our team (to fix bugs and improve your experience). Everyone else? Locked out.

Can I delete my account or data?

Yes, anytime. Just hit us up at info@drtutor.com.au or go to your profile settings. We'll handle it quickly — no questions asked (unless we legally have to hold onto some bits for a little longer).

Do you use cookies?

Yep, but the friendly kind 🍪. They help us remember your login, your custom settings, and how you use the site so we can keep things smooth and fast. You can turn them off in your browser if you want — just know some features might break.

Privacy Policy

1. Introduction & Overview

Welcome to activATAR ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you use our services.

By using our website, platform, or any services we provide (collectively, the "Services"), you agree to the collection and use of your information in accordance with this Privacy Policy.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we handle personal information. If you are under the age of 18, you must have permission from your parent or legal guardian to use our Services.

We encourage you to read this policy carefully. If you have any questions, please contact us at info@drtutor.com.au.

2. Information We Collect

We collect information to provide you with the best possible user experience, personalise your content, and improve our Services. We may collect information in the following ways:

2.1 Information You Provide

You may be required to provide personal information when you:

Create an account
Complete your profile
Communicate with us
Use features that require identification

This may include (but is not limited to):

Your full name
Email address
Password
School or educational institution
Parent or guardian contact (if applicable)
Year level, subjects, preferences, or learning goals

If you are a parent, teacher, or school administrator, we may collect your job title and school-related information as well.

2.2 Information We Collect Automatically

When you interact with our platform, we automatically collect technical information, such as:

Device information (browser type, operating system, screen size)
IP address
Pages visited and time spent
Clicks, scrolls, and interactions
Referring website or search term
Session data and error logs

We may use cookies or similar technologies (such as local storage and pixel tags) to enhance your experience. You can manage your cookie preferences in your browser settings, though disabling cookies may affect functionality.

2.3 Information from Third Parties

We may receive information from schools, educational partners, or third-party platforms if you've authorised them to share your data with us (e.g., via Single Sign-On).

When information is linked to a user profile or account, we treat it as personal information.

3. How We Use and Share Your Information

3.1 Use of Information

We use your information to:

Provide, personalise and improve our Services
Track your progress and learning activity
Tailor content and recommendations to your needs
Communicate with you about your account, updates, and promotions
Respond to support queries and improve customer service
Ensure compliance with our Terms of Use and relevant laws

We will not use personal information for purposes beyond those stated here unless we have your consent.

3.2 Disclosure of Information

We do not sell your personal information. We only share information as necessary in the following circumstances:

With your consent: We may share data with third parties where you've authorised us to do so (e.g., connecting with a school or external service).
With schools or parents: If your account is linked to a school or guardian, they may access data relevant to your academic progress, usage, and activity.
With trusted service providers: We may use third-party partners to assist with hosting, analytics, email delivery, or customer support. These providers only access data as needed and are required to maintain confidentiality and security.
For legal reasons: We may disclose information where required to comply with applicable laws, court orders, or regulatory processes, or to enforce our Terms of Use or protect our users and platform from fraud or harm.
In the event of a business change: If our business is sold or merged, your data may be transferred to new ownership under continued protection per this policy.

3.3 Aggregated or Anonymised Data

We may share or publish de-identified data (e.g., usage trends, performance statistics) that does not personally identify you, for research or marketing purposes.

4. Data Security, Your Rights, and Contact Details

4.1 Data Security

We take data protection seriously and implement security measures to protect your personal information, including:

Encryption (e.g., SSL)
Regular audits and security reviews
Access controls and authentication
Staff training and confidentiality obligations

Despite our efforts, no system can be guaranteed to be 100% secure. We encourage you to use strong passwords and protect your login details.

4.2 Access, Correction and Deletion

You have the right to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your personal data (subject to legal or operational needs)

Requests can be made by contacting us at info@drtutor.com.au. We may require identity verification for security reasons and may not comply with requests that are unreasonably repetitive or burdensome.

4.3 Data Retention

We retain personal information only for as long as needed to fulfil the purposes outlined in this policy, or as required by law. When information is no longer necessary, we take reasonable steps to securely destroy or de-identify it.

4.4 International Users

Our servers may be located in Australia or other countries. By using our Services, you consent to the transfer of your data to jurisdictions outside your own.

4.5 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or platform notification. Continued use of our Services after updates constitutes agreement to the revised terms.

4.6 Contacting Us

If you have questions, concerns, or feedback regarding this policy or your privacy rights, you can contact us at:

Email: info@drtutor.com.au / hello@activatar.com.au